# Technical Support

Always On, Always Available

#### Supporting Your Operations - 24/7

Network innovations’ technical team provides installation, training and support for every product and service within our portfolio. Operating 24/7, our qualified customer support specialists ensure the effectiveness of our solutions, providing customer service and technical support to our clients around the globe.

### Customer Support Center

**Americas**  
[+1.855.526.2343](tel:+31207989113)  
[noc@networkinnovations.com](mailto:noc@networkinnovations.com)

**Europe, Middle East & Africa**  
[+31.40.295.3001](tel:+31402953001)  
[support.eu@networkinnovations.com](mailto:support.eu@networkinnovations.com)

**Asia Pacific**  
[+1.855.526.2343](tel:+18555262343)  
[noc@networkinnovations.com](mailto:noc@networkinnovations.com)

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**Maritime**  
[+1.855.537.2552](tel:+18555372552)  
[noc@networkinnovations.com](mailto:noc@networkinnovations.com)

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To log an incident please login to [NI Portal](https://portal.networkinnovations.com/)

###### [U.S. Government TECHNICAL OPERATIONS CENTER](https://www.networkinnovations.com/market/us-government)

### Network Monitoring, Support & NI Portal

Operating 24/7, our customer support center has the tools to measure network vitals and usage characteristics for our clients. In addition, all customers have access to [NI Portal](https://www.networkinv.com/product/network-innovations/ni-portal/)– an easy to use interface accessible by phone, tablet, or computer – to view services, usage, invoices, and trouble tickets.

NI Portal enables technical teams to view reports on system performance including bandwidth usage, statistics, and availability in near real-time. Create custom graphs to compare data variants and export custom CSV files – with the ability to specify desired variants and time-periods. NI Portal also allows users to send reports to designated individuals at custom intervals i.e. weekly, monthly, etc.

- 24/7 network management
- 24/7 telephone support, service, and onsite support as required
- Standard and ad hoc reporting
- Automatic alerting mechanism in case of service disruption
- Training of staff on product installation, alignment & use

### Customer Satisfaction

Our mandate is to help our clients _Succeed. Anywhere_. Especially in remote locations where reliable connectivity is paramount for proper operations.

Our world-wide network of professional technicians and support specialists work to resolve any issues as quickly and effectively as possible to keep your business online and on time – wherever you operate.

We stand by and support every product and service within our portfolio, to deliver innovative and effective solutions.

### Field Services Support

From site preparation to project completion, Network Innovations’ certified [field service](https://www.networkinv.com/service/on-site-support/) engineers are available to support you wherever your business operates – on land or at sea. Our global network of field service engineers provide installation, commissioning, maintenance, and repairs of VSAT network and wired and wireless telecommunication networks.

- Site surveys
- Engineer, design & build
- Repairs & upgrades
- Service – ad hoc or permanent assignment

[Learn more about our field services](https://www.networkinv.com/service/on-site-support/)